Privacy Policy

Last updated: 11 June 2026

1. Who we are

Earthhipsfilter ("we", "us", "our") is an outdoor lifestyle planning service based at Corner Glenfield Road & Downing Street, Glenfield, Auckland 0629, New Zealand. We are the agency responsible for personal information collected through earthhipsfilter.world and our direct communication channels.

2. Legal framework

We comply with the Privacy Act 2020 (New Zealand) and the Information Privacy Principles (IPPs). Where we process information about individuals in the European Economic Area, we also consider applicable requirements of the General Data Protection Regulation (GDPR).

3. Information we collect

• Contact details: name, email address, phone number when you provide them
• Enquiry content: messages submitted via our contact form or email
• Service information: details about your outdoor planning requirements
• Technical data: IP address, browser type, device information, pages visited
• Cookie preferences: choices stored in your browser localStorage
• Payment records: billing information where you purchase services (processed via secure third-party providers)

4. How we use information

We collect personal information only where we have a lawful purpose, including to:

• Respond to enquiries and deliver planning services you request
• Issue quotes, invoices, and service agreements
• Operate, maintain, and secure our website
• Improve our services through analytics, where you have consented
• Send marketing communications, where you have consented and in compliance with the Unsolicited Electronic Messages Act 2007

5. Disclosure to third parties

We do not sell personal information. We may share information with:

• IT hosting and email service providers under confidentiality obligations
• Payment processors for transaction handling
• Professional advisers where required by law
• Law enforcement or regulators when legally compelled

Some providers may store data outside New Zealand. We take reasonable steps to ensure comparable safeguards apply.

6. Retention

• Enquiry correspondence: up to 24 months after last contact
• Client service records: up to 7 years for tax and legal compliance
• Technical logs: up to 12 months
• Cookie preferences: until cleared by you in browser settings

7. Security

We use HTTPS encryption, access controls, and regular review of data handling practices. No method of electronic storage is completely secure; we work to protect information using reasonable commercial measures.

8. Notifiable privacy breaches

If a privacy breach causes or is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner as required under the Privacy Act 2020.

9. Your rights

Under the Privacy Act 2020, you may:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for optional processing such as marketing
• Complain to us if you believe we have interfered with your privacy

We will respond to access and correction requests within 20 working days unless an extension applies under the Act.

10. Complaints

Contact us first at business@earthhipsfilter.world. If unresolved, you may complain to the Office of the Privacy Commissioner at privacy.org.nz.

11. Contact

Earthhipsfilter, Corner Glenfield Road & Downing Street, Glenfield, Auckland 0629, New Zealand. Phone: +64 9 978 9700.